Refund Policy

Last updated: July 3, 2026

Overview

At Wellness Dreamer your satisfaction and wellbeing matter deeply to us. If something is not right with your order we will make it right — quickly, kindly, and without unnecessary hassle.

As a dropshipping store our products are fulfilled directly by our supplier partners. In some cases returns may need to be directed to the supplier rather than to us directly. We will guide you through every step of the process.

Questions? Email lauriewidmark@comcast.net — Laurie reads every message personally.

1. What we can refund

You are eligible for a refund or replacement if:

Your item arrived damaged or defective
You received the wrong item
Your order never arrived within the estimated delivery window
The item is significantly different from what was described on our website

2. What we cannot refund

Change of mind after the order has been dispatched
Opened supplements or health products unless they are defective or incorrectly supplied
Opened skincare products unless they are defective or incorrectly supplied
Items returned without prior approval from us
Damage caused by misuse or failure to follow product instructions
Products that have been used or partially consumed
Orders delayed by customs authorities or carriers outside our control
Items where an incorrect shipping address was provided at checkout

3. Important note on supplements and health products

Due to the nature of health and wellness products — including supplements, vitamins, and skincare — we are unable to accept returns on opened or used items unless they are confirmed as defective or incorrectly supplied. This policy exists to protect the safety and integrity of products for all our customers.

If you experience any adverse reaction to a product please stop using it immediately and consult your healthcare provider. Contact us at lauriewidmark@comcast.net and we will work with our supplier to investigate and resolve your concern as quickly as possible.

4. Timeframes

SituationReport within

Damaged or defective item7 days of delivery

Wrong item received7 days of delivery

Missing order7 days of expected delivery date

Unopened product return30 days of delivery

We are unable to process requests made outside these timeframes so please check your order carefully as soon as it arrives.

5. How to request a refund

Email lauriewidmark@comcast.net with the subject line "Refund Request — Order #[your order number]"
Include your full name, order number, and a description of the issue
Attach photos of the item and packaging if the product is damaged or incorrect
Let us know whether you prefer a refund or a replacement
We will respond within 2 business days with next steps

6. Refund processing

Once your return is received and approved your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If you requested a replacement it will be dispatched within 2–5 business days of approval.

7. Return shipping

Damaged, defective, or incorrect items — Wellness Dreamer covers return shipping costs in full
Unopened product returns for other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked shipping method for all returns as we cannot be responsible for items lost in return transit.

8. Partial refunds

A partial refund may be issued in certain circumstances including:

Items returned with signs of minor use or handling
Products missing original packaging, seals, or inserts
Orders where only part of the shipment was affected

9. Non-refundable items

The following cannot be returned or refunded under any circumstances:

Opened or used supplements and vitamins
Opened or used skincare and beauty products
Opened teas and wellness drinks
Opened essential oils
Items marked as final sale at the time of purchase
Gift cards or store credit
Products damaged due to misuse or improper storage

10. Missing refund

If you have not received your refund within 10 business days of approval please:

Check your bank account or payment method again
Contact your bank or card provider as processing times vary
If still unresolved email lauriewidmark@comcast.net and we will investigate immediately

11. Adverse reactions

If you experience an unexpected or adverse reaction to any supplement, skincare, or wellness product purchased from Wellness Dreamer please:

Stop using the product immediately
Seek medical attention if necessary
Contact us at lauriewidmark@comcast.net with your order number and a description of your experience

We take product safety extremely seriously and will work with our supplier to investigate any safety concerns. A full refund will be issued for any product that causes a verified adverse reaction.

12. Exchanges

We only replace items confirmed as damaged, defective, or incorrectly supplied. To request an exchange email lauriewidmark@comcast.net with your order number and photos of the issue.

For any refund or return questions please get in touch:

Wellness Dreamer
Laurie Widmark
Email: lauriewidmark@comcast.net
Response time: within 1 business day